TownePlace Suites by Marriott Sacramento Cal Expo

Contacts

Address:
1784 Tribute Road, Sacramento, CA 95815
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Website:
marriott.com

Phone number:
+1 916-920-5400

Categories:
Establishment   Lodging  

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Reviews about TownePlace Suites by Marriott Sacramento Cal Expo

• Rosalynn

  Jul, 27 2018
  ★ ☆ ☆ ☆ ☆
  Worst Hotel Stay EVER!!!
  I stayed here for three days after a fire caused my husband and I to evacuate our home. At first, we were relieved to have a roof over our heads and a kitchenette so that we could have some sense of home during our search for a new apartment. We had our room serviced once on our second day and we noticed some of our food missing. We didn't think anything of it because we both work different schedules and thought that maybe the other person had a bite to eat. The following day I had started getting ready for work and noticed that some personal items had gone "missing". I was furious to say the least. I notified the front desk of the incident immediately. They said that they would relay the message to the General Manger and investigate the incident. I called my husband to inform him of the situation. It was extremely upsetting that a housekeeper would take items from our room after losing so much to the fire. It didn't matter that what they took was small and replaceable, but the fact that it was done. My husband and I had already lost so much and to think that someone would steal from us after that was appalling. My husband had spoken to the "Manager" after he got off of work. The staff then spent hours in their back room to discuss the situation privately. Basically they asked the housekeeper if they had taken anything, and of course it was denied. What thief would admit to taking something? When I got off work my husband and I went back to the front desk to discuss the next steps after the incident with the manager. She said that the housekeeper would not be fired since they have no proof and the General Manager would have to look into the incident further to evaluate if the housekeeper(s) deserved to be reprimanded. At this time the manager asked us if we would like rewards points to stay a couple days at any Marriott Hotel because of the "inconvenience". I said no. Of course not. I felt violated and didn't feel that what little I had left would be safe in their, or any of their properties, hotel rooms. Why would I want to stay longer with this company after what had happened? She had no sense of customer care whatsoever. This was just a paycheck for her and you could see it in her service. We decided to cancel our reservations and check out the following morning. Bright and early the following day we received our charges SLIPPED UNDER THE DOOR OF OUR ROOM and noticed that they charged us a HIGHER rate for the day of the incident. I can understand charging us a higher rate during the weekends, but during the middle of the week...REALLY?! Then they had the nerve to tack on a tourism tax in THE CITY I ALREADY LIVE IN!!! I have never been in a situation where I had items STOLEN from me at ANY other hotel stay, and I've stayed at many hotels in the last 10 years, including ones in foreign countries!!! We still haven't heard a word from the "General Manager" Erica Hernandez. This is very disappointing and if you care about your things don't stay here. If I could give less than zero in ratings I would!!!

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