Mercy General Hospital

Contacts

Address:
4001 J Street, Sacramento, CA 95819
Get directions

Website:
locations.dignityhealth.org

Phone number:
+1 916-453-4545

Categories:
Establishment   Hospital  

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Reviews about Mercy General Hospital

• Renée Kauffmann

  Sep, 17 2018
  ★ ☆ ☆ ☆ ☆
  Due to the fact that I haven't had my surgery yet I have to give a very low STAR rating right now. Had the hospital come through for me I'm sure I would have a better review.
  
  I was scheduled for a full hysterectomy on April 19, 2018 at 7:30, had to be there by 5:30 and of course I can't be late. I had already done intake over the phone the prior day with admissions which was very easy. I checked in at 5:15 AM and was taken from the waiting room at 5:45. My nurse was very professional and very nice. I was informed that there had been a flood in the computer room and the computers were down therefore the nurse had to do another intake manually (paper).
  
  I suppose it's called the "OR prep. room" with all the patients awaiting the first surgeries of the morning. There are curtains between all the patients. We were all awaiting word from the doctors to find out if the surgeries will be taking place.
  
  Being radiology was down that seemed to mean that the doctors can't look at information and X-ray's that would aid them in the surgeries so many of those folks were sent home and the poor woman next to my bed was sobbing horribly. She clearly was not in good health so this seemed devistating for her. The person on the other side of me sounded like they were having orthopedic surgery and again needed info from radiology to reference during the surgery so they too were sent home.
  
  I honestly didn't think my surgery would cancel since they didn't need to reference anything to complete it yet my doctor also canceled my surgery as well claiming communications are down and if something didn't go as planned and he needed to order something there wouldn't be a way to do it timely. Although I agree with his reasoning and I wasn't upset being cancelled, what did upset me is that they couldn't get me scheduled for another 6 weeks and I've already waited 6 weeks the first time. It seems to me that if something like this happens I shouldn't have to go back to the end of the line and wait again. I honestly thought they would diligently to work me into the schedule within a day or two. Seems like Mercy General could have made exceptions and scheduled the surgery over the weekend even.
  
  I would like to say that my nurse was exceptional and professional. I really appreciated her and being she was the face of Mercy General I honestly felt like I was in good hands. Shame on me for not remembering her name but she was from Tennessee and so we nicknamed her "Tennessee". Thank you Tennessee for your excellent bedside maner and professionalism.

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